Case Study | City of Choisy-le-Roi

Choisy-le-Roi chooses NeoLedge to digitize all paper-based documents

Choisy-le-Roi chooses NeoLedge to digitize all paper-based documents
Monday 7 January 2019 - 16:26
Choisy-le-Roi is a mid-size city of around 42,000 inhabitants located in the south of Paris in France.

Problem

The city used to receive more than 250 paper-based mails every day and did not have any process to digitize them and manage them in a consistent way.

The city also wanted to re-focus its processes around the citizen in order to deliver a better service and reconnect with the inhabitants.

Needs

The city of Choisy-le-Roi needed a centralized system in order to:

  • Digitize all paper-based documents in order to manage all documents flows on the same system
  • Centralize all inbound citizen inquiries, no matter the channel (mail, email, phone, app)
  • Improve communication & workflows between the 34 departments of the city hall

Benefits / metrics

After implementing Neoledge’s solution, the city was able to:

  • Increase security and fraud prevention, with Neoledge’s e-signature feature.
  • Improve process efficiency and transparency for the city hall
  • Develop new skills for the municipality employees, with modern processes

Quote

Valerie Surault Douard. Manager for mail management at the city of Choisy-le-Roi:

“Before, we did not use any electronic document software, only a spreadsheet”

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