The City of Tourcoing chooses NeoLedge to manage its citizen requests
Problem
Tourcoing’s mayor had a strong will to shorten case management time for inquiries from the citizens, and in order for the 550 city employees to work more efficiently and more directly with their citizens. It handles more than 20,000 inbound requests per year with a large majority which is paper-based.
Needs
The city of Tourcoing needed a solution to
- Centralize all inbound and internal documents
- Digitize all documents with optical character recognition (OCR)
- Implement a centralized portal for citizens to look for the city services
Benefits / metrics
The key benefits:
- Empower the citizens to participate actively to their environment with the right tool
- Improve processes and transparency for the institution
- Drastic reduction of inbound phone calls related to damages on the street
Quote
Ludovic Bigand, project manager for the city or Tourcoing
Jaysing Jeeawock, CTO for the city or Tourcoing
“Our goal was to improve our processes in terms of managing the relationship with our citizens”
“A few years ago, when a citizen called the city hall, he got an answer after two to three weeks […]. Nowadays, with Neoledge, we went from two weeks to 48 hours”
Contact us for more information about illico or to ask for a demonstration